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HOONIGAN FAQ

Discounts & Promotions

    • Some items are excluded from sales, coupons, promotions, and discounts.
    • "NEW" items, Driver collections, limited editions, and gear supporting 43i are not eligible for discounts.
    • Non-discountable items are noted in the product description. Contact us at support@hoonigan.com for confirmation on discount eligibility.
    • All discounts are applied at checkout.
    • Discounts and promotions cannot be applied to previously placed orders.
    • While sales incentives and discounts may increase, product availability may decrease. We cannot guarantee stock at a later date.

  • Promotional gifts with purchase are available while supplies last.

  • Your second, free item, must be added to your cart to redeem during our BOGO (Buy One Get One FREE) Promotions - all discounts are automatically applied in cart to applicable items. We are unable to retroactive apply discounts/promotions to processed orders.

  • Add the item to your cart to confirm discounted/sale pricing!

Shipping Information

    • Orders are processed Monday to Friday, 9:00 AM - 5:30 PM PST. Our fulfillment center is closed on weekends.
    • Please allow 2-4 business days for order processing and verification.

  • No, upgrading your shipping will only expedite the shipping portion, not the order processing time.

    • We are not responsible for lost, stolen, or damaged shipments. Buyers must handle claims with the shipping carrier.
    • Check back periodically for shipping policy updates.

Exchanges

  • Yes! Exchanges are only available for the same item.

    • Items must be new, unworn, with all original tags attached.
    • Exchanges must be requested within 7 days of receiving your shipment.
    • Customers are responsible for return shipping costs.
    • Sale items cannot be returned or exchanged.
    • Items cannot be exchanged in person at The Hoonigan Store, Tire Slayer Studios, or Hoonigan events.

  • If your item has a defect, we will exchange it and cover return shipping.

  • Orders cannot be canceled or changed after submission. If your order has not shipped within 14 days, you may request a cancellation by contacting support.

    For exchanges, email us at support@hoonigan.com.

Track My Order

  • Need to track your order? Your order confirmation will contain a link to view your order status on our store. When your order ships, you'll receive an email confirmation. For additional help, contact us at support@hoonigan.com for assistance.

Wash Instructions

  • To keep your Hoonigan gear in top shape:

    • Turn clothing inside out before washing.
    • Use cold water and mild detergent.
    • Tumble dry on low to minimize shrinkage.
    • While our apparel is prewashed, some shrinkage may occur, especially in larger sizes.
    • Washed items cannot be exchanged (see "Exchanges" for more details).

Lost/Damaged Packages

    • We are not responsible for lost, stolen, or damaged shipments.
    • The buyer must file claims directly with the shipping carrier.
    • Orders are shipped to the address provided at checkout. Double-check your order confirmation email to ensure your address is correct.

International Orders

    • Yes! We ship worldwide to most countries. If you have trouble checking out, email us at support@hoonigan.com.
    • All prices are in USD. Check with your financial provider for exchange rates.
    • Import duties, taxes, and brokerage fees are not included in the product price or shipping cost.
    • These charges are the customer’s responsibility and may be collected by the carrier upon delivery.
    • Check with your country’s customs office for estimated fees.
    • International shipments may take 1-2 weeks to process through customs before final delivery.
    • For address or size changes, contact support@hoonigan.com ASAP.
    • Orders cannot be canceled or changed after submission. If your order has not shipped within 14 days, you may request a cancellation.
    • While we do our best to accommodate requests, order modifications are not guaranteed, especially during high-volume periods.

Warnings

  • ⚠️ WARNING ⚠️: Products may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive hard.
    For more information: www.P65Warnings.ca.gov